1. ABOUT COUTURE DE MALAIKA

Couture de Malaika specializes in premium women's fashion, including Western wear, day wear, and Eastern wear. We offer both ready-to-ship and made-to-order pieces and serve customers across Pakistan, the USA, the UK, and the UAE.

These Terms & Conditions apply to all customers and all purchases made through the Couture de Malaika website.

For questions regarding your order or these Terms & Conditions, please contact us:

Email: couturedemalaika@gmail.com
WhatsApp: +92 307 3447565

2. PRODUCTS & PRODUCT INFORMATION

We make every effort to ensure that product descriptions, photographs, measurements, colors, and other product information displayed on our website are accurate.

However, slight differences in color or texture may occur due to photography, lighting conditions, and individual screen settings. Such variations are not considered product defects and are not grounds for a return, exchange, or refund.

Many of our pieces feature intricate hand embroidery, hand embellishments, and artisanal techniques. Minor irregularities in embroidery, thread work, or surface decoration are a natural characteristic of handcrafted work and reflect the individuality of each piece. Such variations are not considered flaws.

Product availability may change from time to time. An item that cannot be added to the cart may be out of stock or temporarily held in another customer's cart.

3. READY-TO-SHIP & MADE-TO-ORDER PRODUCTS

Couture de Malaika offers both ready-to-ship and made-to-order products.

Made-to-order pieces may require additional processing time. Delivery timelines may vary depending on the individual product, and customers should refer to the relevant product page for product-specific information.

Made-to-order and customized pieces are considered final sale and cannot be cancelled, returned, or exchanged.

4. MEASUREMENTS & CUSTOMISATION

We do not offer color customization.

We do, however, accommodate dress-length and measurement adjustments where available. Customers must provide their required measurements through WhatsApp after placing an order.

Customers are responsible for ensuring that the measurements and information submitted to Couture de Malaika are accurate.

5. ORDERS

Customers may place orders without creating an account.

To place an order, customers select their desired products, add them to the shopping cart, review their order, proceed to checkout, and complete the purchase process.

Customers are responsible for providing accurate and complete information when placing an order, including their name, contact details, delivery address, and any required measurements.

Couture de Malaika is not responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.

6. ORDER CANCELLATION & MODIFICATION

Cancellation requests may be submitted within 12 hours of placing an order.

Made-to-order and customized items cannot be cancelled under any circumstances. Orders that have already been processed, dispatched, or shipped cannot be cancelled.

To request a cancellation, customers must contact Couture de Malaika via WhatsApp or email and provide their order number and reason for cancellation.

Approved cancellations within the applicable cancellation period will be issued as store credit of equivalent value. No monetary refunds will be issued for approved order cancellations. Store credit is valid for 30 days and may be applied toward a future purchase.

Cancellation requests submitted after 12 hours will not be accommodated.

7. PAYMENT

All prices displayed on the website are in Pakistani Rupees (PKR).

The payment methods available depend on the customer's location:

Pakistan:

• Cash on Delivery (COD) — Lahore and Karachi only
• Bank transfer
• Debit/Credit Card

USA, UK & UAE:

• Google Pay
• Apple Pay
• Debit/Credit Card

Customers are responsible for ensuring that the payment information provided is accurate and valid.

 

8. PRICING

Product prices are displayed on the website in PKR.

 

Couture de Malaika makes every effort to ensure that displayed prices are accurate. Product prices may be updated from time to time.

 

Once an order has been successfully placed, the applicable product price for that order will remain as displayed at the time of purchase. 

9. SHIPPING & DELIVERY

Couture de Malaika currently delivers to Pakistan, the USA, the UK, and the UAE.

 

Domestic Shipping — Pakistan

Lahore & Karachi:
Standard Shipping: 4–6 working days after order processing.

 

All over Pakistan:
Express Shipping: 5–7 working days, subject to the applicable flat shipping fee.

 

Express shipping is available for ready-to-ship products only.

 

International Shipping

For the USA, UK, and UAE, estimated delivery time is 7–10 working days, depending on the destination.

 

International shipping charges are calculated at checkout based on destination and package weight.

 

Delivery timelines are estimates and may be affected by circumstances including weather conditions, logistical disruptions, peak-season volumes, and customs processes. 

10. DELIVERY INFORMATION

Customers must provide accurate and complete delivery information at checkout.

 

If a delivery attempt is unsuccessful, the courier may contact the customer to arrange an alternative delivery time. Additional charges may apply for repeat delivery attempts.

 

Once an order has been dispatched, tracking information will be provided by email or SMS. Additional tracking assistance may be available through WhatsApp. 

 

All deliveries are contactless, and the tracking number serves as digital confirmation of delivery.

11. CUSTOMS & INTERNATIONAL CHARGES

Customers placing international orders are solely responsible for any import duties, taxes, customs charges, penalties, or other fees imposed by their destination country.

 

Couture de Malaika does not cover or reimburse such charges.

 

Customers are also responsible for any customs-related delays or clearance requirements applicable in their country.

12. RETURNS, EXCHANGES & REFUNDS

Couture de Malaika follows a strict returns and refunds policy.

 

We do not offer returns or refunds unless an item has a confirmed manufacturing defect or arrives damaged.

 

Defective, Damaged or Missing Items

Any claim relating to a defective, damaged, or missing item must be reported within 48 hours of delivery via email or WhatsApp.

 

Claims submitted after 48 hours will not be entertained.

 

Customers may be required to provide clear photographs, videos, and/or other evidence of the issue to allow the claim to be assessed.

 

Couture de Malaika reserves the right to approve or decline a claim based on the applicable conditions.

 

13. EXCHANGE POLICY

Size exchanges are accepted within 48 hours of delivery for domestic orders only, subject to the applicable conditions.

 

Customers are responsible for shipping costs associated with exchanges unless the error originated from Couture de Malaika.

 

No exchanges or returns are permitted on international orders from the USA, UK, or UAE unless the fault originates from Couture de Malaika.

 

Made-to-order, customized, sale, discounted, and promotional items are not eligible for exchange.

 

14. SALE & DISCOUNTED ITEMS

Items purchased at a discounted or promotional price are final sale and are not eligible for return, exchange, or refund.

 

Minor imperfections on sale items are not considered faults.

 

15. PRODUCT CARE

All Couture de Malaika garments are recommended for dry clean only.

 

Couture de Malaika accepts no responsibility for damage resulting from improper washing, handling, storage, or care by the customer.

 

16. CHARGEBACKS & DISPUTES

Unauthorized chargebacks or disputes raised without valid cause may result in the customer being permanently blocked from making future purchases.

 

Couture de Malaika reserves the right to pursue legal action in the event of a fraudulent claim.

 

Customers who repeatedly cancel orders without a valid reason may also be restricted from future purchases.

 

17. SHIPPING RISKS & THIRD-PARTY COURIERS

Couture de Malaika makes every effort to ensure orders are dispatched and delivered securely. However, we are not liable for lost, misplaced, or delayed shipments caused by third-party courier services.

 

Where applicable, courier tracking logs and delivery confirmation may be used as evidence in the event of a delivery dispute.

 

18. WEBSITE CONTENT & USE

All content published on the Couture de Malaika website, including product photographs, images, text, descriptions, branding, graphics, and other materials, is intended for personal and informational use in connection with the purchase of our products.

 

Unauthorized reproduction, distribution, modification, or commercial use of our website content is not permitted.

 

Customers agree not to use the website for unlawful purposes or in a manner that may interfere with its operation, security, or functionality.

 

19. PRIVACY & PERSONAL INFORMATION

Couture de Malaika collects personal information such as your name, contact number, email address, and delivery address for purposes including order processing, communication, fulfilment, and internal service improvement.

 

We may use cookies and third-party service providers for purposes including website functionality, order processing, payment handling, delivery logistics, analytics, and service improvement.

 

Because we serve customers across Pakistan, the USA, the UK, and the UAE, customer data may be processed or stored in different jurisdictions.

 

For further information, customers should refer to our Privacy Policy.

 

20. CHANGES TO THESE TERMS

Couture de Malaika reserves the right to update, amend, or modify these Terms & Conditions from time to time.

 

Any changes will be published on this page. Customers are encouraged to review the Terms & Conditions periodically to remain informed of any updates.

21. GENERAL DISCRETION

Couture de Malaika reserves discretion over the approval or rejection of returns, exchanges, cancellations, and related claims in accordance with these Terms & Conditions and the applicable store policies.

 

Where a matter is not specifically addressed in these Terms & Conditions, Couture de Malaika may review the circumstances and determine the appropriate course of action in accordance with its applicable policies.

 

22. CONTACT US

For questions regarding your order, returns, exchanges, shipping, or these Terms & Conditions, please contact us:

 

Couture de Malaika
Email: couturedemalaika@gmail.com
WhatsApp: +92 307 3447565