1. Introduction

Couture de Malaika specialises in premium women's couture pret and delivers to clients across Pakistan, the USA, the UK, and the UAE. This Shipping & Delivery Policy sets out our processes, delivery timelines, and related terms to ensure a seamless experience for every customer.

2. Shipping & Delivery Terms

• We partner with trusted logistics providers to ensure timely and secure delivery.

• Many of our pieces are made-to-order. Delivery timelines vary per item — please refer to the individual product page for specifics.

• For delivery-related queries, please contact our team via WhatsApp or email.

• Delivery timelines may be affected by unforeseen circumstances such as weather conditions, logistical disruptions, or peak season volumes.

3. Delivery Information

Customers must provide accurate and complete shipping details at checkout, including full name, address, contact number, and any relevant landmarks. Couture de Malaika is not responsible for failed or delayed deliveries due to incorrect or incomplete information provided by the customer.

4. Delivery Attempts

If a delivery attempt is unsuccessful, our courier partner will contact you to arrange an alternative time. Additional charges may apply for repeat delivery attempts.

5. Delivery Delays

We make every effort to meet our stated timelines. In the event of a delay, customers will be notified via email, WhatsApp, or SMS with revised delivery information.

6. Tracking Information

Once your order is dispatched, a tracking number will be sent to you via email or SMS. Additional tracking support is available through our customer care team via WhatsApp. Please note that occasional technical delays in tracking updates may occur and are beyond our control.

7. Delivery Charges

Domestic Shipping (Pakistan)

• Lahore & Karachi: Standard Shipping: 4–6 working days after order processing

• All Over Pakistan: Express Shipping: 5–7 working days. A flat shipping fee applies.

• Express shipping is available on ready-to-ship products only.

International Shipping (USA, UK & UAE)

• Delivery Time: 7–10 working days depending on destination.

• Charges: Calculated at checkout based on destination and package weight.

• Customs & Duties: Customers are solely responsible for any import duties, taxes, or customs charges levied by their country.

8. Customs Clearance & Customer Responsibility

Customers are fully responsible for any customs-related fees, delays, or clearance requirements in their country. Couture de Malaika does not cover or reimburse import duties or penalties. Delays resulting from customs processes are beyond our control.

9. Goods Not Received

If you have not received your order despite a successful shipping confirmation, please report this within 48 hours of the expected delivery date by contacting our customer care team via WhatsApp or email with your order number and relevant details.

10. Proof of Delivery & Tracking

Orders are shipped to the exact address provided at checkout. Our courier partners supply proof of delivery upon dispatch. In the event of a dispute, tracking logs and delivery confirmation will be provided as evidence. Our responsibility concludes once the order has been shipped and proof of delivery has been issued.

11. Contactless Delivery

All deliveries are contactless. Your tracking number serves as digital confirmation of delivery.